Terms and conditions

1. Seller

Seller: ReachMe media s. r. o.

Registered office: Námestie Osloboditeľov 3784/3B, 040 01 Košice - mestská časť Juh

Company ID (IČO): 55615643

Tax ID (DIČ): 2122039172

Registered in: Obchodnom registri Mestského súdu Košice, oddiel Sro, vložka č. 57269/V

Email: hello@daymaker.gift

The seller operates the Daymaker service and is your contract partner for every order placed through it. In these terms the seller is referred to as "we", "us" or "our", and the customer as "you".

The supervisory authority is the Slovak Trade Inspection (Slovenská obchodná inšpekcia, www.soi.sk).

2. What we deliver

We make personal digital gifts to order from the story you tell us about the recipient: songs, portraits, videos from photos, music videos, short vertical videos (reels), stories and dedications. Every gift comes with a private gift page through which you hand it over. You can order gifts one at a time or in bundles; exactly what each gift and bundle contains is shown with the gift and at checkout.

All gifts are digital content and are delivered electronically. No physical goods are shipped.

We make the gifts with artificial intelligence tools that generate text, music, images and video from your story and material. People work on some steps: songs, for example, are composed in a music tool by a member of our team from the lyrics that were written, and we check them before delivery. Which tools we use and what data they receive is set out in our Privacy policy.

Every gift is made from your story, so every gift is different.

3. Ordering and the contract

You can start creating a gift without an account. Before paying you sign in with your email address; we email you a sign-in code, and you need no password. Only people over 18 may place orders.

To order, you choose a gift, fill in the story and, for gifts that need them, upload photos. In the summary you check what you entered, and at checkout you choose a single gift or a bundle and can apply a discount code. You see the total price before you pay. Until you pay, you can correct anything you entered.

Before paying you confirm that you accept these terms and conditions and have read the Privacy policy, and you consent to work starting right after payment (section 7). You place the order with the "Pay" button, which commits you to paying the price shown, and complete the payment on the Stripe payment page.

The contract is concluded at the moment the payment gateway confirms to us that your payment succeeded. We email you the order confirmation. If the payment does not go through, no contract is concluded and nothing is charged.

The contract is concluded in Slovak or English, depending on the language in which you place the order. We keep the order in our system, and you can find it in your account under My gifts.

Additions to a gift you have already paid for, such as another gift from the same story, are ordered separately, and these terms apply to them in the same way.

If a gift cannot be made, for example because the material cannot be used to make it, we tell you and refund the amount paid for that gift.

4. Prices and payment

Prices are shown in euros with each gift, on the pricing page and at checkout. The price payable is the price shown at checkout when you place the order, after any discount. The gift page is always included in the price.

We are not registered for value added tax (VAT), so we do not charge VAT on our prices.

Payments are processed by our payment provider, Stripe. You can pay by card or by another method the Stripe payment page offers you, such as Apple Pay or Google Pay. We do not receive or store your full card details.

With payment methods where the money does not arrive immediately, we start making your gift only once it has arrived.

After payment we email you an invoice.

5. Delivery

We deliver gifts electronically. When your gift is ready, we publish it on its private gift page and email you a link. You can also find the finished gift in your account under My gifts, where you can view and download it.

We start work once your payment has arrived and deliver the gift without undue delay. Where an expected delivery time is shown with the gift or before payment, we usually deliver within that time. The gifts in a bundle are made one after another.

You can follow the progress in your order overview. If making your gift is delayed or gets stuck, you will see it there and we will get in touch.

You are responsible for giving a correct email address and for checking your inbox, including your spam folder.

6. The gift page

The gift page is private: it does not appear in search engines, and only someone who has its link or scans its QR code can open it. You decide who receives the link.

You can add a signature and a dedication to the page, set a PIN (4 to 6 digits), set a date until which the page is valid, and allow the recipient to download the files. Once it has expired, the page no longer opens for the recipient.

Keep the link and the PIN away from people who should not have them. We are not responsible for whom you give them to or what they do with the gift.

We keep the gift page and finished gifts for as long as you have an account with us, or until you ask us to delete them. We do not guarantee that the page is available without interruption, so we recommend that you download the gift's files.

7. Right of withdrawal

As a consumer you generally have the right to withdraw from a distance contract within 14 days without giving a reason. Your gift, however, is made to order from your story and material and supplied as digital content that is not delivered on a tangible medium. If, before work started, you gave your express consent to the supply of digital content beginning before the withdrawal period ends and declared that you understand you thereby lose the right of withdrawal, your right of withdrawal ends when work on the gift begins.

You give this consent and declaration through a separate confirmation at checkout before paying, and we keep a record of them. Work usually starts right after your payment arrives.

Until work has started, you can withdraw from the contract by emailing hello@daymaker.gift. We refund the amount you paid without undue delay, and at the latest within 14 days of your withdrawal, using the same payment method you used.

This does not affect your rights if the gift is defective (section 8).

8. Complaints

We are responsible for the gift matching your order, its description and the material you gave us. If the gift is defective, for example a name is wrong, a detail you gave is missing, or it cannot be opened or played, you are entitled to have the defect remedied.

To make a complaint, email hello@daymaker.gift. Please include your order number (it starts with the letters DM) and describe what is wrong.

We confirm receipt of your complaint by email and resolve it without undue delay, and at the latest within 30 days of receiving it. We tell you the outcome by email.

We remedy a defect by correcting the gift or making it again. If that is not possible, or not achieved within a reasonable time, we reduce the price accordingly or refund you.

This does not affect your statutory rights in respect of defective digital content under the law of the Slovak Republic.

9. The nature of what we make

Every gift is made anew from your story, so its exact form, such as the melody, the composition of an image or the shots in a video, cannot be guaranteed in advance. Examples shown on the website are illustrative.

In gifts made from photos, the likeness of people in an image or a video may differ from reality. Videos may contain new, made-up scenes that never happened.

If the result does not match what you imagined but does match your order and the material you gave us, that is not a defect. Even then, write to us and we will take a look.

10. Your material and your responsibility

Only upload and write what you have the right to use. Where photos or the story show or describe other people, you need their consent, and for children the consent of their parent or guardian. You confirm this through separate consents before you upload photos.

To make and deliver your gift, you grant us a free, non-exclusive licence to use and adapt your material and to pass it to the suppliers who help us make the gift. We do not use it for any other purpose and do not publish it. The rights to your material remain yours.

We do not accept orders with content that is unlawful, offensive, misleading or infringes the rights of others. We may refuse or cancel such an order and refund the amount you paid in full.

You are responsible for the content of the material you give us.

11. Rights to the gift and your licence

The rights to the gift and its parts, to the extent that such rights arise, belong to us or our suppliers. Once you have paid in full, we grant you a non-exclusive licence, unlimited in time, to use the gift for private purposes: to give it, play it, and share it with people close to you and on your personal social media profiles. The recipient may use it in the same way. The licence fee is included in the price of the gift.

Any commercial use of the gift, such as selling it, using it in advertising or publishing it on music and streaming platforms, needs our prior consent.

You must not use the gift for unlawful purposes or in a way that infringes the rights of others. You must not pass off images or videos showing the likeness of real people as genuine footage, or use them to deceive, ridicule or harm the people shown.

12. Limitation of liability

To the extent permitted by law, we are not liable for indirect or consequential loss, lost profits or lost data arising in connection with the use of the service or the gift. Where we are liable for damage, our total liability is limited to the amount you paid for the order concerned.

We are not responsible for what the people you share the gift with do with it, nor for the rules, outages or changes of third-party platforms on which you share it.

Nothing in these terms limits liability that cannot be limited under mandatory law, or your rights in respect of defects.

13. Personal data

We process personal data in accordance with our Privacy policy and the General Data Protection Regulation (GDPR). The policy also sets out which suppliers we share data with and for what purpose.

14. Dispute resolution

You can first bring any complaint or dispute to us by emailing hello@daymaker.gift.

If you are a consumer and are not satisfied with how we handled your complaint, or believe we have infringed your rights, you can ask us for redress. If we reject your request or do not reply within 30 days of it being sent, you can file a request for alternative dispute resolution with the Slovak Trade Inspection (www.soi.sk) or with another authorised consumer alternative dispute resolution body on the list kept by the Ministry of Economy of the Slovak Republic.

If you live in another member state of the European Union, the European Consumer Centre in your country can also help you with a cross-border dispute. This does not affect your right to go to court.

15. Governing law

These terms are governed by the law of the Slovak Republic. Mandatory consumer protection rules of your country of residence continue to apply where they give you stronger protection.

16. Changes to these terms

We may update these terms. The version that applies to your order is the one published at the time you place it. The current version is always available on this page.

Questions about these terms? Email hello@daymaker.gift.